24/7 Access to Agents
Auto accidents don’t always occur during normal business hours, so choose a policy that grants you access to a customer service rep any time of the day. 49% of all fatal car crashes occur at night, and the risk of getting into a non-fatal accident during the evening is also high. In the event of an accident, you need immediate help in order to find out the next steps for your claim and for your car.
Ask for the phone number to the customer service line and the hours. Make sure to look up customer reviews for the insurer and note how well and how fast the company responds to an accident. To keep yourself and your family safe, you need an insurer who is highly responsive to your needs.
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